admin By: Martha E. Conway There are a lot of moving parts in developing and sustaining a Level IV neonatal intensive care unit; at Crouse, it’s not only their deliveries that rely upon the NICU, but also babies from 17 hospitals across a 14 county region that spans the Canadian to Pennsylvania borders and from Albany … Read more
BY KATHRYN RUSCITTO,ADVISOR I often wonder why the patient experience feels complete in one medical practice yet lacking in another. The answer usually lies in a collection of touchpoints: how the phones are answered, how staff greet patients, whether communication remains consistent between visits, and how issues are resolved when something goes wrong. These visible … Read more
By: Molly English-Bowers, LPN Traditional healthcare hierarchies placed physicians at the top with various nurses in supporting roles–nurse practitioners, registered nurses, licensed practical nurses, and medical assistants, in that order. But in today’s complex and increasingly specialized medical environment, a cooperative team approach becomes necessary. Quality physicians look to their nursing staff to work with … Read more
It’s easy to assume that anyone with an “advanced degree” is exempt from overtime. For physicians managing a practice, that assumption can be costly. The framework for determining which employees are exempt from overtime pay is established by the federal Fair Labor Standards Act (“FLSA”) and the New York Labor Law (“NYLL”). What Is the … Read more
St. Joseph’s Health Welcomes Ronald Russo Jr., MD, Interventional Cardiologist St. Joseph’s Health is pleased to welcome interventional cardiologist, Ronald Russo Jr., MD, to its award-winning cardiovascular team. The St. Joseph’s Health Cardiovascular Institute consistently delivers superior outcomes and surpasses national quality benchmarks. Dr. Russo has multiple board certifications in interventional cardiology, cardiology, nuclear cardiology, … Read more
Excellus BlueCross BlueShield (BCBS) is pleased to announce that several local community-based organizations will each receive a $10,000 grant through the Federal Home Loan Bank of New York’s Small Business Recovery Grant Program. As a nonprofit health plan deeply rooted in the communities it serves, Excellus BCBS is committed to giving back, supporting local organizations, … Read more
St. Joseph’s Health is proud to announce it has successfully achieved recertification from DNV Healthcare as a Primary Stroke Center, reaffirming its commitment to delivering the highest level of stroke care to Central New York. This distinction reflects the extraordinary work performed every day and highlights a strong culture of quality, innovation, and teamwork. During … Read more
By Elizabeth Landry In December 2025, orthopedic care at St. Joseph’s Health in Syracuse entered a new, exciting chapter: a brand-new practice, St. Joseph’s Health Orthopedic and Spine Care, was launched as part of St. Joseph’s Physicians. With offices located in Fayetteville and Camillus, the practice includes a team of five board-certified, fellowship-trained surgeons: Kevin … Read more
Interesting conversation with a patient last week about their mounting health care debt. Higher premiums, higher deductibles, higher co-pays, more out of formulary uncovered meds all adding up to $45,000 in annual out of pocket costs. Which led me to examine, what are the themes emerging nationally in health care and is anything different in … Read more
Disputes in the health care sector are inevitable. Whether they arise between physicians in a group practice, between an ambulatory surgical center and its member surgeons, or between a hospital system and an affiliated provider, conflicts over governance, compensation, non-compete agreements, or operational decisions can quickly consume the time, energy, and resources of all involved. … Read more
