Excellus BlueCross BlueShield earns #1 in
Medicare Advantage satisfaction from J.D. Power
Excellus BlueCross BlueShield has been recognized by J.D. Power, earning #1 in
Customer Satisfaction among Medicare Advantage plans in New York, as well as Most
Trusted and #1 Medicare Advantage Provider for Ease of Doing Business in New York. The
recognition was published as a part of the J.D. Power 2024 U.S. Medicare Advantage
Study based on the responses of 10,718 members of Medicare Advantage plans in 10 market-
based U.S. regions.
This distinction reflects Excellus BCBS’ commitment to providing members high quality health
care that is as affordable and accessible as possible. The health plan is honored to be recognized
by J.D. Power for its efforts to provide members with exceptional and dependable services.
The U.S. Medicare Advantage Study, now in its 10th year, measures member satisfaction with
Medicare Advantage plans—also known as Medicare Part C—based on eight factors:
level of trust
able to get health services how/when I want
helping to save me time or money
product/coverage offerings meet my needs
ease of doing business
people – representatives, call center agents
resolving problems or complaints
digital channels
Learn more about the J.D. Power 2024 U.S. Medicare Advantage Study.